Privacy policy

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House of MingSt. James' Court, A Taj Hotel, 54 Buckingham GateSW1E 6AF LondonUnited Kingdom

Privacy policy

Legal Information


Privacy Policy

This privacy statement refers to our website and the online booking and purchase of experiences. Any personal information you provide to us will be treated in accordance with appropriate standards of security and confidentiality and in compliance with General Data Protection Regulation 2016/679 and national legislation associated with it.

On what legal basis do we collect and process information about you?

  • If you are making an online reservation or purchasing experiences online, we collect and process information about you based on your contractual obligation to carry out such processes.
  • All other information that is not necessary to carry out the online booking process or online experience purchase process will be collected and/or processed on the basis of consent; that is, we will explicitly ask for your consent and you will have the right to accept or refuse to provide us with such information. For example, we can only add you to our distribution list if you subscribe to it.

Secure online booking

  • If you decide to make an online reservation on our website, you will be redirected to a booking engine managed by our partner, Sevenrooms. All information is sent securely and protected against disclosure to third parties. Bookassist has the relevant certification in accordance with PCI DSS (information security standards in the payment industry). You can consult Bookassist's Privacy and Security Policy at this link: https://www.bookassist.com/global/security.jsp?user_language=es

Why do we collect information?

  • The information is collected to facilitate the online booking process, facilitate the purchase of experiences online, offer you additional services if you consent to such offers, and/or help us improve this process for future use.
  • If you have subscribed to our distribution list, the information is collected in order to keep you informed about the latest news and special offers.

What information do we collect about you?

  • In order to carry out the online booking process, we need all the information marked with an asterisk, including your name, postal address, telephone number, email address, and credit card information that will be used to pay for the service. We will also collect any other information about the reservation that you voluntarily provide; for example, data on special requirements.
  • During the online booking process, we will ask for your consent to use your contact details for purposes other than those related to your reservation; for example, to send you special offers or other communications.
  • If you have subscribed to our distribution list, we collect your name and email address to keep you informed about special offers or other news.
  • In order to carry out the online purchase of experiences, we need all the information marked with an asterisk, including your name, postal address, telephone number, email address, recipient's name, and credit card information. We will collect any other information that you voluntarily provide, including address data and a message for the recipient.
  • On the website and during the online booking process and the online purchase of vouchers, we may collect cookies. See information about our Cookie Policy below.

What happens if you do not want to provide your personal data?

  • If you do not wish to provide data that is mandatory to carry out the online booking process or the online purchase of experiences, as indicated by the asterisk, you will not be able to carry out the process in question and we recommend that you contact us directly.
  • If you do not wish to provide information during the online booking process or the online purchase of experiences that is not mandatory (i.e., not marked with an asterisk), you may decide not to provide such information and this will not affect the process.
  • If you do not wish to provide information that is requested for services other than the booking process, such as registering for newsletters and special offers, you will not be able to benefit from those services. However, this will not in any way affect the booking process. If you initially gave your consent but no longer wish to receive those services, you can withdraw your consent at any time by unsubscribing and/or contacting our data protection officer (see contact details above).
  • If you do not want us to collect information with cookies, please refer to our Cookie Policy below for information.

How do we use the information?

  • To complete or support an activity, i.e. the online booking process or the online purchase of experiences.
  • If you have subscribed to our distribution list or given consent during the online booking process for us to contact you in the future for purposes not directly related to your reservation, we may send you news and information about special offers.
  • For statistical purposes, to facilitate implementation of improvements.
  • If any other type of processing is carried out, your consent will be requested.

Who has access to some or all of the information we collect?

  • Our online booking partner, Sevenrooms, its subsidiaries, and affiliates.
  • We collaborate with third parties to assist us with our marketing activities, such as our distribution list.
  • Some third parties have access to your cookies. Please refer to our Cookie Policy for more information. These third parties may store and process such data outside the EU.
  • Financial clearing services, including payment services providers, which may not share our Privacy Policy, will be given access to credit card information as needed to facilitate the booking process.
  • Legal authorities, when required by law.

What can you do if you have any issues or want to exercise your rights?

  • You can contact our data protection officer (see contact details above).
  • In particular, if you believe that our website or systems have collected incorrect information or if you want to question any information, please do not hesitate to contact us.

Are your data secure?

  • We have secure storage systems and processes in place.

What are your rights?

  • You have the right to request access to all data we have related to you.
  • You have the right to request rectification of data we have related to you.
  • You have the right to request erasure of data we have related to you; please note that erasing certain data may affect the provision of our services.
  • You have the right to data portability. This means that you can request your data to be made available to you in a suitable format.
  • If we have obtained consent to collect and process certain aspects of your personal data, you have the right to withdraw your consent at any time. For example, you can unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of the email.
  • You have the right to lodge a complaint with the relevant supervisory authority.

How long will we store your data?

We keep your personal information for as long as necessary for the purpose for which it was originally collected or lawfully further processed. These are some of the criteria we use to determine the period during which we may store your personal information:

  • The nature and type of personal information you provide us with;
  • The purpose for which you provide us with your personal information;
  • The operational and business requirements necessary to continue providing you with the services or functionality you have requested.

We may keep your information for a longer period if required by law.

What can you do if you have issues or wish to exercise your rights?

  • You can contact our data protection officer (see contact details above).
  • In particular, if you believe that our website or systems have collected incorrect information or if you wish to question any information, please do not hesitate to contact us.

Privacy of children and parental consent

Please note that this website is not intended for individuals under the age of 18, and its use is not intended for individuals under the age of 18. Therefore, this website should not be used by individuals under the age of 18. Our Privacy Policy prohibits us from accepting users under the age of 18. We specifically request that individuals under the age of 18 do not use this website and do not submit or post information on it. In the event that we inadvertently acquire personal information or other data from users under the age of 18, we will not intentionally provide this information to third parties for any purpose, and any subsequent disclosure would be due to the fact that the user under the age of 18 used the website and provided personal information without our request or permission.

Links provided to other sites

We may provide links to a number of websites that we believe may offer you useful information or services. However, those websites may not follow the same Privacy Policy. Therefore, we are not responsible for the privacy policies or actions of third parties, including, among others, the owners of sites that can be accessed through this website. We urge you to contact the relevant parties that control such third-party websites or access their online policies to review the relevant information on their data collection practices and privacy policies before submitting any personal information or other sensitive data.

Cookies Policy

This Policy outlines how we may use Cookies on our Website.

We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the Irish Data Protection Acts, 1988 (as amended).

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are useful because they allow a website to recognize a user's device. There are a number of different types of Cookies, each having a different purpose.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). This service uses Cookies. Cookies help the website analyze how visitors to our website use the site. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website and allowing cookies to remain enabled, you consent to the processing of data about you by Google in the manner and for the purposes as set out above.

What types of Cookies may be used on this website?

Strictly Necessary Cookies

Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.

Performance Cookies

Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.

Functional Cookies

Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.

Advertising Cookies

Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.

Tailored Advertising

If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites.

Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/

Third Party Cookies

We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.

Cookies are used by us to enable us to improve our website and to deliver a more personalized service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us using the Contact Information on our Home Page.

To contact Bookassist, please see office contact details on Bookassist.org

Strictly Necessary Cookies

Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.

Performance Cookies

Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.

Functional Cookies

Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.

Advertising Cookies

Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.

Tailored Advertising

If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites.

Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/

Third Party Cookies

We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.

Cookies are used by us to enable us to improve our website and to deliver a more personalized service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us using the Contact Information on our Home Page.

To contact Bookassist, please see office contact details on Bookassist.org

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